Privacy Policy

Introduction

Vgenomics India Private Limited ("Vgenomics", "Vgen23", "we", "our", "us") respects your privacy and is committed to safeguarding your personal and genomics data. This Privacy Policy explains how we collect, store, process, transfer, and use personal information through the Vgen23 genomics analysis platform, website, and services.

By using our services, you consent to the collection and use of information in accordance with this policy.

1. Contact Us

Data Processor: Vgenomics India Private Limited

Address: E10, Sector-3, Noida - 201301, India

Email: help@vgen23.com

2. Information We Collect

• Personal Identifiable Information (PII): Name, email, phone number, institutional affiliation, credentials.
• Genomics Data: Whole exome/genome data, clinical metadata, EMR/EHR reports, and analytic outputs.
• Technical and Usage Data: IP address, browser, device information, session activity.
• Cookies and Tracking Data: Session, preference, and security cookies.

3. Purpose and Legal Basis

• Performance of Contract: Provide services and support.
• Consent: Marketing and optional submissions.
• Legal Obligations: Regulatory compliance.
• Legitimate Interests: Improve platform and security.

6. No Medical Advice

Vgen23 is a research and clinical decision-support platform. Outputs do not constitute medical advice and do not replace professional medical judgment.

7. Data Sharing

• Authorized hosting providers (AWS, GCP, Azure).
• Business partners and research collaborators.
• Regulatory authorities when required by law.
• Corporate restructuring transactions.

We do not sell personal data.

10. Security Measures

We implement encryption, access controls, monitoring, and secure cloud infrastructure aligned with HIPAA safeguards, SOC2 Trust Services Criteria, and ISO 27001 standards.

19. Children’s Privacy

The service is not intended for children under 13. Genomic data of minors may only be uploaded by authorized professionals or legal guardians.

20. Updates to this Policy

We may update this Privacy Policy periodically. Changes will be reflected with an updated “Last Updated” date.